Effective Date: 18 June 2026
Last Updated: 18 June 2026
Welcome to Nature and Soul.
Your privacy is important to me. This Privacy Policy explains how I collect, use, store and protect your personal information when you visit my website, contact me, sign up for my newsletter, purchase digital products or courses, attend workshops, or use my counselling or clinical supervision services.
I aim to handle your information with care, respect and transparency, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
Business Name: Nature and Soul
Business Structure: Sole Trader
Website: natureandsoul.co.uk
Email: amanda@natureandsoul.co.uk
ICO Registration Number: ZB554245
For the purposes of data protection law, Nature and Soul is the Data Controller of the personal information described in this policy.
The information I collect depends on how you interact with Nature and Soul.
You may provide:
your name
email address
telephone number
the contents of your enquiry
any other information you choose to share.
I may collect:
contact details
emergency contact details
GP details (where appropriate)
basic background information
information relevant to arranging sessions
information relating to your wellbeing where you choose to disclose it.
Some of this information is classed as Special Category Data because it relates to your physical or mental health.
If we work together, I keep only the information necessary to provide a safe and professional service. This may include:
appointment records
signed agreements
brief paper session notes
risk-related information where appropriate
correspondence relating to your care.
I do not keep extensive psychotherapy process notes.
I may collect:
your name
email address
purchase history
course enrolment information
payment confirmation.
Payments are processed securely by Stripe or by bank transfer (BACS).
I do not store your debit or credit card details.
If you subscribe to my newsletter, I collect:
your name (if provided)
email address
marketing preferences.
You may unsubscribe at any time using the link provided in every email.
When you visit my website, information may be collected automatically, including:
IP address
browser type
device information
pages visited
time spent on pages
referring website
approximate location.
This information is collected using cookies and Google Analytics.
I use your information to:
respond to enquiries
arrange appointments
provide counselling and supervision
administer workshops and courses
deliver digital products
send newsletters where you have consented
process payments
maintain professional records
comply with legal and professional obligations
improve my website and services
protect the safety of clients where necessary.
I only use your information where there is a lawful basis for doing so.
Depending on the circumstances, I process your information under one or more of the following lawful bases:
Where processing is necessary to provide counselling, supervision, courses, workshops or digital products that you have requested.
To respond to enquiries, administer my practice, maintain records and improve my services, provided your rights do not override these interests.
Where I am legally required to keep records or disclose information.
For sending newsletters and certain marketing communications.
You may withdraw your consent at any time.
Counselling involves information about your health and wellbeing.
Under UK GDPR this is Special Category Data.
I process this information because it is necessary for the provision of health-related support and counselling services and because appropriate safeguards are in place to protect your privacy.
Only information that is relevant and necessary for providing my professional services is collected.
Confidentiality is a fundamental part of counselling.
Information shared during counselling or supervision is treated as confidential and will not normally be shared without your permission.
However, confidentiality may need to be broken where there is a legal or ethical obligation to do so, including where:
there is a serious risk of harm to you or another person
safeguarding concerns arise involving a child or vulnerable adult
disclosure is required by law or court order
professional or regulatory requirements require disclosure.
Where possible, I will discuss this with you before sharing information unless doing so would increase risk or is prohibited by law.
If you complete a contact form on my website, I will use the information you provide solely to respond to your enquiry or provide the information you have requested.
Submitting a contact form does not create a counselling relationship.
If you choose to subscribe, I will occasionally send newsletters containing:
practice updates
wellbeing resources
workshops
courses
events
relevant information from Nature and Soul.
Marketing emails are only sent where you have chosen to receive them.
You can unsubscribe at any time by clicking the unsubscribe link in any newsletter or by contacting me directly.
When you purchase an online course, workshop or downloadable resource, I use your information to:
process your order
provide access to purchased materials
communicate important information relating to your purchase.
Purchasing or accessing an online course, workshop, digital resource or downloadable product does not create a counselling, psychotherapy or therapeutic relationship with Nature and Soul.
Online payments are securely processed by Stripe.
Counselling and supervision payments may also be made via BACS.
Nature and Soul does not receive or store your full payment card details.
I use trusted third-party providers to operate my practice, including:
Podia (website, online courses, newsletters and digital products)
Stripe (payment processing)
Microsoft Outlook (email)
Zoom (online counselling sessions)
Google Analytics (website analytics).
These providers process information in accordance with their own privacy policies and appropriate data protection obligations.
My website uses cookies to help improve your experience.
Cookies may:
remember website preferences
analyse website traffic
improve website performance.
Google Analytics helps me understand how visitors use my website so I can improve its content and usability.
You can manage or disable cookies through your browser settings, although some parts of the website may not function as intended if cookies are disabled.
Some of the third-party services I use may process information outside the United Kingdom.
Where this happens, I take reasonable steps to ensure appropriate safeguards are in place so your personal information continues to receive an appropriate level of protection in accordance with UK data protection law.
I take appropriate technical and organisational measures to protect your information.
These include:
password-protected devices
secure email systems
limited access to records
secure storage of paper records
careful handling of confidential information
regular review of data security practices.
While no method of electronic transmission can be guaranteed to be completely secure, I take reasonable steps to safeguard the information entrusted to me.
Retention periods depend on the type of information.
Brief paper counselling notes and associated records are normally retained for 7 years after counselling ends, unless a longer retention period is required by law, insurance requirements or exceptional circumstances.
Supervision records are retained only for as long as reasonably necessary for professional and legal purposes.
If counselling does not proceed, enquiry information is retained only for as long as reasonably necessary before being securely deleted or destroyed.
Newsletter details are retained until you unsubscribe or request deletion.
Under UK GDPR you have rights regarding your personal information.
These include the right to:
be informed about how your data is used
request access to your information
request correction of inaccurate information
request deletion where appropriate
request restriction of processing
object to certain processing
request data portability where applicable
withdraw consent where processing relies on consent.
Some rights are subject to legal or professional limitations, particularly where counselling records must be retained.
To exercise any of these rights, please contact me using the details below.
If you have concerns about how your personal information has been handled, I encourage you to contact me first so I can try to resolve the matter.
If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO).
Information Commissioner's Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
This Privacy Policy may be updated from time to time to reflect changes in legal requirements, professional guidance or the way Nature and Soul operates.
The latest version will always be published on this website.
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Nature and Soul
Email: amanda@natureandsoul.co.uk
Website: natureandsoul.co.uk
ICO Registration Number: ZB554245