Privacy Policy

CLINICAL & NON-CLINICAL ACCESS AGREEMENT

Nature & Soul / Amanda Sanford MBACP
Last updated: [December 2025]

This Agreement outlines how you may access the clinical and non-clinical services offered by Nature & Soul (Amanda Sanford), along with digital products and online content hosted on this Podia website (“Site”).

By using this Site, booking a service, or purchasing a digital product, you agree to the following terms.

1. Services Covered Under This Agreement

Nature & Soul provides three categories of services:

1. Clinical Services (Regulated Professional Work)

  • Counselling

  • Clinical supervision

  • Therapeutic coaching (with a clinical base)

These follow professional, ethical and safeguarding standards.
They may include regulated therapeutic activities.


2. Non-Clinical Reflective Services (Creative Sanctuary & Root and Rise)

  • Expressive arts invitations

  • Peer-supported small groups

  • Guided reflection, grounding, creative exploration

  • Non-directive, non-clinical emotional support

These services are not therapy and do not replace mental health care.


3. Digital Products & Courses

  • Downloads

  • Pre-recorded content

  • Journals, frameworks, scripts, meditations

  • Online self-paced programmes

All materials are covered by copyright and intellectual property law.

2. Who We Are

Nature & Soul (Amanda Sanford)
Email: amanda@natureandsoul.co.uk
Website: www.natureandsoul.co.uk
ICO Registered

3. Distinction Between Clinical & Non-Clinical Services

It is essential that clients understand the difference:

Clinical Services

  • Bound by professional ethics (BACP)

  • May include assessment, formulation, in-depth therapeutic work

  • Require informed consent

  • Follow strict confidentiality, safeguarding and record-keeping

  • Include clinical notes held securely

Creative Sanctuary, Root and Rise & Digital Products

  • Non-clinical

  • Not a substitute for therapy

  • Do not diagnose, assess, or treat mental health conditions

  • No clinical notes are taken

  • No crisis or emergency support is provided

You are responsible for accessing appropriate clinical or medical support when needed.

4. Confidentiality

Clinical Services

Confidentiality is upheld except in cases where safety, legal obligations, or professional ethics require disclosure (e.g., risk of harm, safeguarding, court order).
Full details are provided in the clinical contract at the start of therapy/supervision.

Creative Sanctuary & Non-Clinical Services

  • Sessions are NOT recorded

  • Personal stories shared are confidential within the group

  • Participants may not repeat or share others’ experiences

  • No clinical notes are kept

  • Confidentiality is mutual—not therapeutic or legally protected confidentiality

Digital Products

  • No personal data is shared in downloadable or pre-recorded materials

5. Accessing Clinical Services Through Podia

If you book clinical sessions through this Site:

  • You will receive a separate Clinical Contract

  • Clinical work does not take place through Podia

  • Podia is used ONLY for scheduling and payment processing

  • Clinical records are NOT stored on Podia

6. Digital Products, Copyright & Intellectual Property

All content is owned by Nature & Soul / Amanda Sanford, including:

  • Course materials, worksheets, meditations

  • Videos, audio, journals, scripts

  • Creative Sanctuary or Root and Rise structures

  • Branding and website text

  • Creative frameworks and exercises

  • Clinical tools, handouts, models created by the practitioner

You may:

  • Use materials for personal growth

  • Download content for private use

  • Keep items you have purchased

You may NOT:

  • Share, copy, distribute, or upload content anywhere

  • Use the materials with clients, supervisees, or groups

  • Adapt or resell anything for commercial or professional use

  • Use the Creative Sanctuary or Root and Rise structures as your own programme

  • Remove copyright notices

Breaches may result in DMCA takedowns, legal action, or termination of access.

7. Payments, Refunds & Cancellations

Clinical Services

Cancellation policies are outlined in the clinical contract.
Missed session are chargeable - please refer to the contract.

Creative Sanctuary Live Sessions

Refund information appears on the booking page.
Spaces may be limited.

Digital Products

Non-refundable once accessed or downloaded.

8. Data Protection, Record Keeping & ICO Compliance

Nature & Soul complies with the UK GDPR and is registered with the ICO.

Clinical Records

  • Stored securely and separately

  • Retained according to professional standards BACP

  • Never stored on Podia

Non-Clinical Services

  • No clinical records kept

  • Reflections shared voluntarily are not stored

  • Only booking data is retained

Digital Purchases

  • Podia stores purchase history; we never store card details

  • You can request deletion of your account at any time

You have the right to access, correct, delete, or restrict processing of your data.


9. Emotional & Mental Health Safety

By participating, you agree:

  • To care for your own emotional wellbeing

  • To seek clinical support if you experience distress, risk, or crisis

  • To pause or withdraw from sessions if needed

  • To contact your GP, NHS 111, Samaritans, or emergency services in crisis

Creative Sanctuary and digital content cannot provide crisis care.

10. Boundaries for Group and Online Participation

You agree to:

  • Engage respectfully with others

  • Maintain confidentiality

  • Avoid giving clinical advice or solutions to peers

  • Not record or screenshot sessions

  • Use the content responsibly and personally

We may revoke access if boundaries are repeatedly broken.

11. Liability Limitations

You agree that:

  • Clinical services are delivered according to professional ethical standards

  • Non-clinical and digital services offer no guarantee of benefits

  • You participate voluntarily and at your own discretion

  • Nature & Soul is not responsible for emotional responses to creative work

  • Digital content is for personal reflection only

12. Changes to This Agreement

This Agreement may be updated at any time.
The latest version will be posted with the updated date.
Continued use of the Site means acceptance of any changes.

13. Contact

For questions about this Agreement, clinical concerns, or your data rights, please contact:

Nature & Soul (Amanda Sanford)
Email: amanda@natureandsoul.co.uk